There is vast number of articles, videos, studies, webinars, and coaches talking about getting "clear" - getting crystal clear about what you want or getting clear about "your why." Because, if you have any lack of clarity, then the goal you embark on is at risk of falling short or ultimately un-achievable.
The same is true for Clarity in the Workplace! When employees are unclear about roles, responsibilities, policies, and procedures; they begin making up their own and very quickly gossip, insubordination follows resulting in tasks dropping through the cracks, hidden agendas flaring up, and comes mere confusion and eventually, drama.
If you are experiencing negativity or drama in the workplace, look at some of these areas to see if you are being clear.
Mission Statement - Are you aligned with your mission statement? If your walk as a leader or management does not align with the mission statement 'talk' - then, it's simply a crack left open for drama and confusion.
Are the employees' familiar with the company's mission statement? Is it clear and concise? Is the mission statement for the company too disconnected for your division or area? Do you need to create one applicable to your area yet a direct descendant of the larger mission of the company?
Policies - Are your policies simply 'paper' policies? i.e. Are you simply Checking the box to say you have policies in place? Are the policies being enforced? Are employees aware of the policies?
It is the responsibility of upper management to ensure that every employee is aware of the policies and is crystal clear about them.
Commitments - As a leader, management, and employee - how do you hold up on your commitments? Commitments to teams, tasks, and other employees? Unfulfilled or failed commitments simply breeds the ground for distrust, and personal agendas begin to fester.
This commitment also applies to upper management in the event of a "change" in the workplace - manage the expectations of the employees.
Clearly communicate timelines and progress along the way.
In the event that a commitment cannot be met, Communicate and Re-Negotiate!
Limited Resources - Get very clear and realistic about the resources needed with teams and projects. I've seen companies plan on downsizing which looks very good on paper however, causes burn out, frustration, disloyalty due to a surge in workload.
Be sure to do the due diligence before downsizing to determine the resources needed afterwards which might take the form of extra training, some mindfulness activities, some more team building events etc.
Bottom line, Clarity is essential to the success of a workplace and business and when in doubt ask the employees or leaders in your organization.
Article by Bisi MacGregor, Ezine